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PRIVACY POLICY

Last updated on 4 July 2022

 

PRIVACY POLICY

 

DESCRIPTION OF SERVICES

 

FOUR SEASONS FOOD SOLUTION PTE LTD and our related corporations and other affiliates (collectively, “Appetized,” “we,” “us” or “our”) is responsible for ensuring the privacy of the personal data (defined below) you provide during your online and offline interactions with us are protected. As such, we will process your personal data in accordance with this Privacy Policy.

 

WHAT PERSONAL DATA WE COLLECT

 

To fulfil your delivery or pick-up orders, we shall collect one or more of your following personal data:
 

  • Information commonly used to identify you and your account, such as your full name, username, email address, delivery address, mobile number.  

  • Information about your usage of or other interaction with our website, such as date and time, frequency, duration, performance information related to logins, clicks, devices used for our website, and other website feature usage information. 

  • Transaction information, which covers information about the products you purchase on our website, such as: delivery or pick up information and information related to refunds and cancellations; and payment information, such as your payment card type, expiration date and the last four digits of your payment card number. We will not collect or store full payment card numbers and all transactions are processed by our third party payment processor. 

  • Other information that you voluntarily provide such as participating in a survey, contest or promotion on our social media or website. 

 

If you provide these personal data, you understand and agree that we will use such personal data for purposes described below in the “What We Do With the Personal Data We Gather” section.

 

HOW WE COLLECT YOUR PERSONAL DATA

 

Create an Account/Register:

We collect personal data once you register and create an account with us through this website. 


You will also be registering an account by giving a password in the relevant space under the “Log In” page. If you want to proceed as a guest without registering an account, do not insert a password on the spaces provided.

By registering and creating an account with us, you understand and agree that we shall use your personal data in accordance with this Privacy Policy.


For registered users, we may also request for other personal data such as gender and other demographic information, or information about your personal preferences and interests. If you provide such personal data, you understand and agree that we will use such personal data for purposes described below in the “What We Do With the Personal Data We Gather” section. 

 

Order as Guest:

If you do not wish to register/create an account but place an order with us through this website as a guest, we will ask for your full name, delivery address, e-mail address, payment card details, and mobile number.

 

Browsing:

If you simply browse through our app without registering an account or placing an order as a guest, we do not collect any of your personal data. 

 

WHAT WE DO WITH THE PERSONAL DATA WE GATHER

 

We require this personal data for the following purposes:
 

  1. to fulfil, facilitate, process, administer and/or manage your delivery or pick up order;

  2. to conduct research, analysis and development activities (including but not limited to data analytics, surveys and/or profiling) to improve our products and/or services in order to enhance your relationship with us or for your benefit;

    1. to enable you to participate in our loyalty rewards schemes;

    2. to administer and protect our business and this website including troubleshooting, data analysis and system testing, and to make improvements to the app for the future;

    3. to deliver content and advertisements to you; 

    4. to make recommendations to you about goods or services which may interest you;

    5. to measure and analyse the effectiveness of the advertising we serve you; 

    6. to monitor trends so we can improve the website;

    7. to understand how our customers use the website and how many customers use the different functions within the website;

    8. to provide personalised offers and analyse which products and rewards are most likely to interest you;

    9. where you have indicated your consent, to contact you with offers and information about our products or services or for customer research, e.g. to help improve our service

    10. to prevent or investigate any fraud, unlawful activity or omission or misconduct, whether or not there is any suspicion of the aforementioned;

    11. complying with or as required by any applicable law, governmental or regulatory requirements of any relevant jurisdiction, including meeting the requirements to make disclosure under the requirements of any law binding on us and/or for the purposes of any guidelines issued by regulatory or other authorities, whether in Singapore or elsewhere, with which we are expected to comply;

    12. complying with or as required by any request or direction of any governmental authority, or responding to requests for information from public agencies, ministries, statutory boards or other similar authorities. For the avoidance of doubt, this means that we may/will disclose your personal data to the aforementioned parties upon their request or direction;

    13. storing, hosting, backing up (whether for disaster recovery or otherwise) of your personal data, whether within or outside Singapore; 

    14. reporting and sharing with our affiliated / related corporations; and

    15. processing and/or administering requests for access and/or correction of your personal data.

 

LINKS TO OTHER WEBSITES

 

Our app may contain links to other websites of interest as indicated below. The only links outside Appetized domain the customer can be directed to from this website are Appetized’s pages on social media:
 

FACEBOOK - https://www.facebook.com/appetizedsg/ 

INSTAGRAM - https://www.instagram.com/appetized_sg/ 

TIKTOK - https://www.tiktok.com/@appetized_sg 


However, once you have used these links to leave our site, you should note that we do not have any control over these other sites. Therefore, we will not be responsible for the protection and privacy of any personal data which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question.

 

CONTROLLING YOUR PERSONAL DATA

 

You may choose to correct, access or withdraw consent to the collection or use of your personal data in the following ways:
 

  • If you believe that any of your personal data we have is incorrect or incomplete, please write to or email us as soon as possible to hello@appetized.com.sg. We will promptly correct any reported incorrect or incomplete data. 

  • If you’d like to access your personal data or withdraw your consent, please write to or email us at hello@appetized.com.sg.

 

If you have any complaint or grievance regarding how we are handling your personal data, we welcome you to contact us at hello@appetized.com.sg. 

 

UPDATING THIS PRIVACY POLICY

 

Whenever necessary, we may, from time to time, update and/or revise this Privacy Policy. We shall inform you of any update or revision by placing the date of the latest version on top of this Privacy Policy. 

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